Since I'm a big, giant weenie and hate confrontation, when a business makes me angry, I do the only thing I know to do. I write a letter. Yes, I know that when they receive this letter, the manager and employees sit around laughing at me and calling me every name in the book. Truly, I wish I could confront these offenders in person, but when I'm mad I lose the ability to speak in complete, coherent sentences. And I cry, well, blubber really. It's embarrassing. So, the letter has always been my only recourse.
I've written my fair share of letters to businesses in the past who've pissed me off. Target, Olive Garden, and Sears Portrait Studio have all been on the receiving end of a scathing letter, damning the injustice bestowed upon me.
So in lieu of a traditional face to face smackdown, here's the letter I'd like to send to Walgreens after yet another irritating experience with their pharmacy drive-thru.
Dear Manager of Shitty-Ass Walgreens Pharmacy,
F*ck you and all your bitch-ass employees. You've f*cked with me one time too many. Next time you piss me off and refuse my discount prescription card with your lame-ass excuses and then f*ck up my receipt, I'm going to come straight through that plate glass window and whoop your ass. You hear me? I'm not f*cking around.
F*ck you very much,
Jennifer Playgroupie
Your Worst Nightmare
Too much?
Yes, I suspect it is. It doesn't make me seem intelligent, but rather like a Jerry Springer wanna be. Here's what I think I'll send instead. Feel free to offer suggestions to make it sound just "go f*ck yourself" enough without making me sound like I'm T-RASH.
Dear Walgreens Pharmacy Manager,
RE: transaction on Tuesday Morning, August 21, 2007
I am writing this letter to convey my displeasure over this morning's transaction. Every time I come to the drive-through, I'm inconvenienced and treated rudely by your staff. This morning was no different, as your clerk informed me that the Prevacid Discount Card required a new prescription before it could be used. I read the fine print on the card and the paperwork I received from Prevacid and I'm sure that your need for a new prescription is false. However, since I'm not one to argue, I didn't question with the clerk.
I also didn't complain when your clerk then made an error and was not able to print a regular receipt. Instead I got a receipt printed on typing paper that looked like something I could have typed myself at home. Since I pay for prescriptions with my Flexible Spending Account card, I am often asked to provide proof with a receipt that the purchases made were indeed allowable. The receipt you provided will not be sufficient for proof and I'll be forced to reimburse my own FSA, as I'm sure they will deny the charge.
These are just two examples from one experience with your pharmacy. I could list all the times you've inconvenienced me or were rude like when I waited for 45 minutes at the drive-thru window with a screaming newborn or the time your pharmacy failed to fill my mastitis medication eventhough you'd had the prescription for eight hours, but I think these examples are sufficient in conveying my utter and complete dismay. In all of these experiences, not once has anyone ever said "I'm sorry for your inconvenience" or "Thank you so much for your patience."
Since you are the only drive-thru pharmacy in {Shitty Town}, AL, I feel that I'm forced to keep my prescriptions with you. However, I'm through being friendly and not complaining. The next time I'm inconvenienced (and of course there will be a next time, you've already exhibited a pattern), I'm going to complain loudly. I will keep complaining until you've have met my needs.
Please consider training your employees in basic manners that include using words such as "thank you" and "I'm sorry." These simple changes could do a lot for disgruntled customers such as myself.
Thank you,
Jennifer Playgroupie
*******
The letter is....lacking. It needs more "oomph." Help!!
Please? See, I know how to use MY manners.